Refund policy
Returns & Order Issues
Hi! Thank you for considering our products.
We're still in the very early days of Thistle Hill, and right now all of our products are fulfilled through Printify. This allows us to offer products without the overhead costs of storing inventory ourselves, which is wonderful for a small business—but it also means we aren't able to accept returns at this time.
That said, if something is wrong with your order, please don't hesitate to reach out. Please email us at support@thistlehillflowerfarm.com. I'll personally review your message and do my very best to make things right which might include a refund or replacement of your item.
Reasons for refund:
- Your item arrived broken or non functional
- The item was not manufactured correctly (holes, rips, printed incorrectly, missing pieces)
- The item was destroyed in transit
- Please provide Photographic evidence in your communication with us
Reasons for replacement:
- I will replace your item if the manufacturer sent you the wrong item entirely or forgot an item in a multi item order - There must be photographic evidence , preferably video evidence that the item was missing when the package was opened.
Time frame for replacement or refund:
- From the time of confirmed delivery we will consider replacements or refunds for 10 business days. After that time we will no longer consider replacements or refunds of items. Business days are Monday - Friday (until 11:59pm EST). If your request is approved, we will issue your refund or initiate your replacement within 10 business days from the date your request was received. Replacement delivery takes additional time; this 10-business-day timeframe does not include delivery.
Someday we'll have a warehouse full of these beautiful things, ship every order ourselves in lovely packages, and include free return labels. We're just not there yet.
Every purchase helps us take one step closer to that dream, and for that, we're incredibly grateful.
Thank you so much for supporting Thistle Hill.